FAQ
Your Guide to Ordering, Specifications and Services
Every detail matters in industrial fastening. This section answers the most common questions regarding quotations, product, shipping, ordering, and more. Whether you're planning a new project or managing ongoing procurement, we hope the information provided here helps.
- Quotation & Inquiry
How can I request a quotation?
How long does it take to receive a quotation?
How long is a quotation valid?
Do you have a product catalog?
Can I request a quotation for customized items?
Through which channels can I send an inquiry?
- Shipping & Lead Time
Which countries do you ship to?
What shipping terms do you offer?
What is your typical lead time?
- Product Information
What materials do you offer?
What types of fasteners do you supply?
What size range can you produce?
What is your production capacity?
Do you provide heat treatment services?
What surface treatments are available?
What are your packaging and labeling options?
Can you provide pre-assembly or kitting services?
Can I order screw + plug or screw + washer as a set?
- Ordering, MOQ, Payment & Quality
What is your minimum order quantity (MOQ)?
What payment methods do you accept?
What payment terms do you offer?
Do you perform quality inspections before shipment?
Can you provide PPAP or other inspection documents?
Do you support product development and design services?
- Company & Contact Info
Where is your company located?
Where can I purchase your products?
Do you offer dealership or distribution opportunities?
Can I visit your factory?
How can I get in touch with your team?
- Trade Shows & Events
Which trade shows do you participate in?
- Payment Scam Advisory
How can I avoid payment fraud or phishing emails?
Still have questions or looking for something specific?
Feel free to contact our team, We’ll be glad to assist you with any questions or needs you may have.
